Norwegian Hotelier Utilizes Technology for Service Excellence

His long stint prompts the question: what has kept him with his wife and children for so long in one location, and at an airport hotel among the multitude choices within the industry? Two main reasons emerge during a chat with Hans: great colleagues and the hotel’s owner and that his family likes Malaysia very much.

“Within this industry you move around a lot, and I have a family with three children in school and without being specific there are big advantages when you can keep the children in the same school for a longer period of time.”

Thanks to this, his children have been able to really settle down and establish great friendships for many years, unlike most expat children. “The group I am working for, Pan Pacific Hotels & Resorts, has approached me for relocation opportunities, but the grass is not always greener on the other side. As family we prefer to stay here, since it’s great to live in Malaysia.”

Much fun “I have also enjoyed an incredibly good relationship here with the owner which is Malaysia Airports. The hotel has been doing very well over the years and we’ve had the opportunity to undertake projects that others can only dream of.”

And the projects they entered into have turned out to be very worthwhile, which one can assume made Hans G. Winsnes popular in the position keeping the captain’s hat at the hotel for this many years.

“We have been the only five-star hotel at the airport and enjoyed good business, supported by a great workforce and have been able to focus on quality all the way. This is truly a city hotel at an airport with extensive 24-hour-services. We have regularly been introducing new services for our customers. We now have a check-in desk out at the international arrival hall, with buggy transportation straight to the lobby. We offer modern facilities and free internet to all our customers.”

Hans has recently also been involved in openings of new hotels within the group, assisting on the opening of Pan Pacific Services Suites in Bangkok and last year he undertook the re-branding of Pan Pacific Nirwana in Bali as team leader.

“We have many exciting projects in the pipeline related to this hotel. You only have as much fun as you create for yourself, that’s my view and clearly this is also benefiting our guests.

Digital food menu It should also be said that Hans is already well-travelled as a hotelier, an industry he has worked in all his life, starting as an apprentice with Grand Hotel in Oslo. After working in England he moved over to Asia in 1992. He has worked in Bangladesh, Hong Kong, Philippines Singapore and Thailand, before Malaysia.

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Norwegian Hotelier Utilizes Technology for Service Excellence

The same goes for a sustainable room automation environment system they installed before, enabling them to have more effective housekeeping as well as saving on energy consumption when guest rooms are not occupied. The service level is improved by



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